FAQs

FAQs

Welcome to The Orbit Mart Help Centre!
We’ve compiled answers to the most common questions to make your shopping experience smooth and stress free.

What types of products do you offer?

At The Orbit Mart, we offer a wide variety of high quality products from lifestyle and home essentials to trendy gadgets, phone accessories, and aesthetic homeware.
Our mission is to bring unique, innovative, and useful items from trusted suppliers around the world directly to your doorstep.

Where are your products shipped from?

We work with verified suppliers based in China who ensure quality manufacturing and packaging.
All orders are shipped directly from our partner warehouses in China to customers around the world.

How can I ensure my order is processed quickly?

To make sure your order is processed as fast as possible, please complete your payment right after checkout.
We typically process and dispatch orders within 1–2 business days after payment confirmation.

How long does shipping take?

Shipping times depend on your location.
On average:

  • UK: 5–7 business days

  • Other countries: 10–18 business days

You’ll receive tracking details once your order has been dispatched so you can monitor the delivery progress.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email or SMS.
You can use it to follow your parcel’s journey and estimated delivery date.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us immediately via WhatsApp at
📞 +44 7565 045977.
We’ll help you resolve the issue quickly your satisfaction is our top priority.

What are your shipping rates?

We offer free shipping within the United Kingdom on all orders.
For international customers, shipping rates are automatically calculated at checkout based on your location and selected delivery method.

Do you offer refunds or returns?

Yes, we do!
If your product is defective, damaged, or significantly different from what you ordered, please reach out to us within 7 days of delivery.
We’ll guide you through our easy return or replacement process.

What should I do if my order is delayed?

Sometimes international shipping can be affected by customs clearance or courier delays.
If your parcel takes longer than expected, don’t worry simply message us on WhatsApp (+44 7565 045977) and we’ll check the status for you.

Do your products come with a warranty?

While we ensure every product is thoroughly checked for quality, most items do not include a manufacturer’s warranty.
However, we’re always happy to assist you if you face any issues with your purchase.

How can I contact customer support?

You can reach The Orbit Mart Support Team anytime through WhatsApp at +44 7565 045977.
We’re here to assist with orders, shipping updates, or any product inquiries.

Thank you for shopping at The Orbit Mart!
We appreciate your trust and look forward to delivering quality and creativity to your doorstep.